General Conditions of Sale
This site is operated by the company ALEXIANE L’ATELIER
DI ALEXIANE RIVAL-CASAGRANDE
VIA CUSANI 10
20121 MILANO , ITALIA
VAT NUMBER: IT09002370964
Scope of application:
These general conditions of sale apply to all orders placed on the ALEXIANE BIJOUX site by non-trading individuals for any of the items offered on the site WWW.ALEXIANE-BIJOUX.COM. Consequently, the fact of any person ordering a product offered for sale on the WWW.ALEXIANE-BIJOUX.COM site implies full acceptance of these general terms and conditions of sale of which the
Customer acknowledges being aware before ordering.
WWW.ALEXIANE-BIJOUX.COM reserves the right to amend these general conditions of sale at any time. However, the General Conditions of Sale that apply to an order placed by a Customer on the WWW.ALEXIANE-BIJOUX.COM Site will be those accepted by the Customer at the time of placing its
Clause 1: PRICE
Prices for products and services Product and service offers are valid for as long as they are visible on the site. The prices of the products and services indicated on the product pages of the WWW.ALEXIANE-BIJOUX.COM Site are exclusive of delivery charges and any additional special
services which you may have subscribed to (e.g. parcel tracking by SMS).
The applicable delivery charges for products ordered on the Site are listed on the following page: DELIVERY
Clause 2: ORDERS
The availability of the products as well as the delivery time is displayed on the Site, on each product page. In the event that, after your order, a product or service becomes totally or partially unavailable, ALEXIANE BIJOUX will notify you that it is unavailable by email and will give you the possibility to:
Either, should you accept, have delivered a product or a service of a quality and a price equivalent to that ordered; Or be reimbursed for the price of the product or service ordered
2.1. How to place orders
It is possible to order from ALEXIANE BIJOUX online on the WWW.ALEXIANE-BIJOUX.COM site
ALEXIANE BIJOUX cannot accept orders sent by post or fax. When placing your order, you must confirm your order using the “double-click” technique: i.e., after selecting the products added to your cart, you must check and if necessary correct the contents of your cart (including, but not limited to, identification and quantity of the selected products, corresponding prices, terms and cost of delivery), before confirming your choice, accepting these Terms and Conditions, and your obligation to pay for the order, and thereby confirming acceptance of your order. All orders imply acceptance of the prices and the descriptions of the products on sale. For KID products, the user can then enter a word or a
first name to personalise their bracelet using the field “Notes and instructions”
2.2 Registration of orders
After your order is placed, ALEXIANE BIJOUX will acknowledge receipt by sending you an Order Confirmation Email including the summary of your order, the order number and these General Terms and Conditions and will then validate your order definitively by sending you an Order Validation Email.
ALEXIANE BIJOUX reserves the right to not validate your order for any legitimate reason and in particular if: it would not be in accordance with these T&Cs; one of your previous orders has not been paid for in full by the due date for payment; a dispute relating to payment of one of your previous
orders is being processed; several serious and corroborating facts have led to a suspicion of fraud with respect to your order. These emails are sent to the email address you use to identify yourself in your Customer Area.
Note: If you do not receive one of the two emails above, we recommend that you contact us by sending an email to: [email protected]
Clause 3: PAYMENT TERMS
ALEXIANE BIJOUX may offer the following methods of payment:
Payment in cash or by cheque is not accepted.
The amount owed by the customer is the amount indicated in ALEXIANE BIJOUX’s order confirmation. In order to ensure that payments are secure, the ALEXIANE-BIJOUX.COM site
uses payment services secured by Stripe or PayPal; Payment is made online on the www.ALEXIANE-BIJOUX.com website by Credit/Debit Card (Debit card, Visa, Eurocard/ Mastercard) or through the user’s PayPal account. In all cases, ALEXIANE BIJOUX reserves the right to refuse any order or delivery in the event that there is an existing dispute with the customer, an order has not been paid for or has not been paid for in full, a payment by credit or debit card has been refused or in respect of any other reason that ALEXIANE BIJOUX reserves the right to explain to its customer. ALEXIANE BIJOUX cannot under any circumstances be held liable in this respect. When an order is validated, the payment request is routed in real time to the secure payment handler. The payment handler issues an email confirmation.
In all cases the online provision of a credit/debit card number and the final validation of the order will be proof in full of the order and the sums incurred by the entry of the items appearing on the order form will become payable. This validation counts as signature and express acceptance of all the operations carried out on the site. However, in the event that the customer’s credit/debit card is used fraudulently, the customer is invited, upon discovery of such use, to contact ALEXIANE BIJOUX customer services by sending an e-mail to [email protected] The computer records, stored in the computer systems of the company ALEXIANE BIJOUX and its partners under
reasonable security conditions, will be considered proof of communication, orders and payments between the parties. In all cases, the validation of the order, where payment is made by credit/debit card directly on the site counts as signature and express acceptance of all operations carried out on the site.
Clause 4: SHIPMENT AND DELIVERY
1. Shipping and Carriers
ALEXIANE BIJOUX offers delivery directly to your home or to the address of your choice. DHL, FedEx, the Post Office of your country or a private carrier will be used. Delivery of certain products or to certain areas may give rise to an additional invoice (the carriers call them “the remote areas”).In such cases, this information will be communicated to you by email within 24 hours of validation of your purchase. The cost of delivery is indicative only and may vary from one area to another. ALEXIANE BIJOUX is not liable for any variations in cost. ALEXIANE BIJOUX is subject to the delivery cost of each
2. Delivery date
For delivery in Europe our carriers guarantee a time limit of 72 hours. The delivery time does not include the days for production of the item you have ordered: if “shipped in 8 working days” is written on the sale page of the item ordered, those 8 days do not take into account delivery, but represent the date of departure of your parcel from our workshop. To these 8 days for manufacture are added the 72 hours for delivery. The 72-hour period is for orders before noon. If an order is made after noon, the 72-hour delivery is calculated from the next day. Parcels leave our workshop every day at 2pm.
The 72 hours are calculated as working days. They do not include Saturday, Sunday, and bank holidays.
If your order contains several products with different delivery times, the delivery time of your order will be the longest delivery time.
3. Late delivery
ALEXIANE BIJOUX will endeavour to inform you of any delay in delivery of the products you have ordered. You can also report any delay in delivery by sending an e-mail to ALEXIANE BIJOUX.
ALEXIANE BIJOUX undertakes to take the necessary steps to determine the cause of delay and to find an adequate solution for the effective delivery of the ordered products as soon as possible. In the event that, after your order, a product or service becomes totally or partially unavailable, ALEXIANE BIJOUX will notify you of the unavailability by email and will give you the possibility to: Either, should you accept, have delivered a product or a service of a quality and a price equivalent to that ordered;
Or be reimbursed for the price of the goods or services ordered at the latest within 30 days of payment for the order.
CLAUSE 5: Customs Duties
Any order placed on the site and delivered outside Italy may be subject to taxes and customs duties which are imposed when the parcel reaches its destination. These customs duties and any taxes linked to the delivery of an item are payable by the customer and are the responsibility of the customer.
If you do not wish to pay the customs duites, we invite you to refuse the package. Once the package arrives at our workshop, we will refond it, excluding the delivery costs.
ALEXIANE BIJOUX is under no obligation to verify and inform its customers of the applicable customs duties and taxes. To find out about them, the member must make inquiries of the relevant authorities in its country.
Clause 6: GOVERNING LAW
The language of these general conditions of sale is Italian (they have been translated and transcribed in
French and English for reasons of convenience for our customers and they are here translated from the French version and transcribed in English).This contract is governed by Italian law. In the case of dispute with a customer, the Italian courts will have exclusive jurisdiction.
Clause 7: RECEIPT OF PRODUCTS BY THE CUSTOMER
When receiving your parcel, if you find that it is damaged or crushed, has been opened or ripped, or that there are parts torn off or holes: PLEASE REFUSE IT. All parcels leave our workshop in impeccable condition. In all cases please contact Customer Services VIA EMAIL: [email protected] as soon as possible. Parcels must be delivered to you PERSONALLY. In no case should they be left with concierge, a neighbour, a friend or an acquaintance and they must not be posted through a
mailbox. If a damaged parcel has been left in your mailbox or with your caretaker, the parcel is considered “accepted as is”. If no reservations have been made, we will not be able to take into account any disappearances or provide compensation.
ALEXIANE BIJOUX is therefore not liable in the case of excessive delays in delivery due to postal services or means of transport, in the case of loss of the ordered products or due to strike.
Transport risks are borne by the customer, who must make a justified complaint to the postal services or to the carrier, within three working days of delivery.
Despite all the care taken by ALEXIANE BIJOUX in the preparation of parcels, it is possible that a product will be missing. Similarly, after transporting the parcel, a product may turn out to be defective. That is why, upon receipt of the order, the customer needs to check the conformity of the products received. It is imperative that any fault concerning delivery (a missing or broken product, a damaged parcel) is notified, on the same day of receipt or no later than the first working day following receipt, to ALEXIANE BIJOUX customer services by registered mail (addressed to ALEXIANE BIJOUX VIA DEI
ROSPIGLIOSI 1, 20151 MILAN ITALY). Any complaint made after this deadline will be rejected
and ALEXIANE BIJOUX will be released from all liability. ALEXIANE BIJOUX reserves the right to ask the customer to return the defective product. If the aforementioned conditions are met, ALEXIANE BIJOUX will then provide an exchange, reimburse the defective Product(s) or resend the missing product (subject to the Buyer’s request being valid).
Clause 8: FORCE MAJEURE
ALEXIANE BIJOUX shall not be held liable for the nonperformance of any of its obligations under the contract of sale if the non-performance is linked to the occurrence of a force majeure event.
Clause 9: GUARANTEES
All non-personalised products can be exchanged or refunded. The exchange or refund must take place within 7 days from the date of receipt or collection and the return of the item(s) within this period must in all cases be accompanied by the invoice of the item in its original packaging to the following address: ALEXIANE BIJOUX
VIA FRUA 21/6 20146 MILAN ITALY.
It is essential that the customer requests a return by email at [email protected] to obtain authorisation for the return. The seller will refuse any damaged item that has not been the subject of comments or express reservations by the customer at the point of delivery. To be accepted by ALEXIANE BIJOUX the items must be returned in their original state without having been worn.
Only items returned in their original packaging (fabric pouches) will be accepted. As a result, returns of worn items as well as damaged packaging will be refused. ALEXIANE BIJOUX thus reserves the right to accept or refuse the item being returned depending on whether it is in good condition or not. All items are subject to a guaranty. The user benefits from a guarranty in respect of the items, enabling the user to return defective items that have been delivered for 10 days after the delivery. The guaranty is not a warranty. The guaranty is the proof that your jewel had been done by handcraftmen with genuine
• Custom jewel Exchange : All the customs items from the www.ALEXIANE-BIJOUX.com site can’t be exchanged. A custom jewel is a jewel which you choose the color of the silver, or the color of the stone when you do the order or the both color silver and stones.
• Jewel exchange : If your jewel is not a custom jewel. All you have to do is mention the item you want in exchange in your request for a return : send us an email at [email protected] We will agree it upon receipt of your return, subject to availability. If the new order costs more, the customer must pay (by paypal or credit card) the balance before the exchange. On the other hand, if the
price for the exchange is less than the original price, the customer will receive a refund of the difference directly to its bank or PayPal account depending on the method of payment chosen by the user when purchasing the item. To return an item, simply follow the instructions below:
– Send an e-mail to [email protected] and wait for authorisation to return the item. WITHOUT AUTHORIZATION from ALEXIANE BIJOUX we don’t do any exchange or refunds.
1.Use the original packaging to return the product.
2.Send your parcel to the following address: ALEXIANE BIJOUX VIA FRUA 21/6 20146 MILAN ITALY.
– Reimbursement: Refunds will only be considered in the case of a problem with the delivered product. If the product shows a defect, or something breaks within 10 days, a refund can also be requested within 10 days from the date of receipt of your complaint, if it was purchased from the website www .ALEXIANE-BIJOUX.com.
– ALEXIANE BIJOUX reserves the right to judge a product as defective, on the basis of the customer’s explanations. For KID products the product will be considered defective if there is a clean break to the metal wire without any abnormal bending of the letters which make up the bracelet and without the metal wire having been severed by a sharp or cutting object. ALEXIANE BIJOUX agrees to refund within a maximum period of 30 days by credit/debit card or cheque as the customer desires. If you wish to have your item refunded, send an e-mail to [email protected]com. Give your name, surname, telephone number, order number and the reason for your return. Return the parcel by post to the ALEXIANE BIJOUX logistics centre at the following address:
VIA Frua 21/6 20146
– Please note that we do not accept parcels sent with postage due. Note: You will be re-credited the amount of your order, minus the initial delivery costs. The customer must however return the item as it is in its original packaging and it must be returned with the authorisation of ALEXIANE BIJOUX and the return number included in the parcel to confirm the specific date of its return. In all cases, any
request for exchange or refund will have to be made by email [email protected]
Clause 10 – DATA PROTECTION
1. Collection and use of your personal data ALEXIANE BIJOUX is responsible for processing your
personal data. The information you provide to us in connection with your orders is for ALEXIANE BIJOUX’s purposes and is used for the processing and follow-up of your orders, the after-sales
service for the products ordered on our Site and the management of marketing and customer relations in relation to your customer account.
Your information may be passed on to ALEXIANE BIJOUX providers for the purpose of processing orders and aftersales service and for managing marketing and customer relations, it being specified that some of these providers are located outside the European Union. We assure you in this respect that we have taken the necessary measures to ensure that this transfer of data complies with the law, in
particular by completing the appropriate formalities with the CNIL (National commission for data protection). Your information may also be communicated to our partners for the purposes of prospecting offline, in particular for postal or telephone canvassing. You may object to this
communication, while providing proof of identity, by mail addressed to:
D E S I D E R I A
MILANO VIA DEI
2. Right to object to, correct or delete your personal data
In accordance with the provisions of the Data Protection Act you have at all times a right to access, object to, correct and delete your personal data held by ALEXIANE BIJOUX, by writing by mail and providing proof of identity to:
D E S I D E R I A
M I L A N O V I A
F R U A 2 1 / 6
2 0 1 4 6 M I L A N
Clause 11 COMPANY DETAILS – LEGAL NOTICES
To contact ALEXIANE BIJOUX customer services, please send an e-mail to: [email protected] or a letter to:
D E S I D E R I A
MILANO VIA FRUA
20151 MILAN ITALY
ALEXIANE BIJOUX DI ALEXIANE RIVAL CASAGRANDE VIA DEI
Represented by Alexianne Rival Casagrande as CEO.
HEAD OFFICE: VIA DEI ROSPIGLIOSI, 1
2 0 1 5 1 M I L A N
VAT NUMBER: IT09002370964